Resolved
Resolved

The technical issue has now been resolved by Adyen and payouts scheduled on Friday October 28th, 2022 have been reprocessed. It may take a little while for till sheets to populate but please let IT know if you still have issues.

Thank you, Cook Digital and Technology Services

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Dear all,

Adyen have had an issue that has affected the populating of till sheets this morning, this is the update from Adyen;

Payout delay on Friday October 28th, 2022 Settlement / Payout Due to a technical issue, payouts scheduled on Friday October 28th, 2022 will be delayed by up to one business day. The affected payouts are currently being reprocessed and further details will be shared as they become available. Please note that as a result of the payout delay, the related Settlement Detail reports have not been generated yet and will be reprocessed together with the affected payouts. We will provide regular updates on the status of reprocessing payouts and Settlement Detail reports.

Apologies for any inconvenience, we will send further updates as we get them. Cook Digital and Technology Services

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