Text messages not being sent to LD customers
We've now resolved the incident. Thanks for your patience.
The issue that occurred was due to our text provider making a change to our account on Wednesday. Unfortunately we were unaware of the changes until reports of missing text messages reached us.
The system is working again now - we are monitoring it.
Apologies for all the inconvenience caused.
Digital and Technology Services
Timeline & messages
Initial comment 05 Feb 13:27
We have received reports that customers are not receiving SMS text messages advising them of delivery times.
Until this issue has been resolved, so may wish to contact customers to check they will be available to receive their order.
We are very sorry for the inconvenience caused and will update you as soon as we have further information.
Digital and Technology Services
We have received reports that customers are not receiving SMS text messages advising them of delivery times.
Until this issue has been resolved, so may wish to contact customers to check they will be available to receive their order.
We are very sorry for the inconvenience caused and will update you as soon as we have further information.
Digital and Technology Services
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