Thai promo not working
We've now resolved the incident. Thanks for your patience.
Hi,
Apologies for the issues earlier, these have since been resolved.
Please report any further issues as you have done.
Regards DigiTech
We have re-opened this as we've had numerous shops report that there is still an issue with this promo. (Rice appears not to be being included as part of the deal)
We'll update you again when we have confirmation that this is working. Apologies.
DigiTech Team
Retail Ops have informed us that this issue has now been fixed. If after logging log out and back into EPOS you are still experiencing issues please inform us.
A number of shops have reported that the F&F Thai promo isn't working today. I've had a look and it isn't obvious what is wrong with the setup. Hopefully this will be fixed later today else it will need to wait until tomorrow.
In the mean time, the procedure one shop has successfully used is as below:
- Scan Thai deal products first
- Discount one of the items by discount amount to get £15 total
- Now put other items through the till
Apologies for the inconvenience.
Digitech Support
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