Payment Service Status Update

Hi,

We are currently investigating an issue where some payment attempts are appearing as failed at the point of sale within Hermes, despite the payments actually being processed successfully.

As a result, repeated retry attempts may lead to customers being charged multiple times. Please do not retry failed payment transactions multiple times while we investigate this issue.

If a payment appears to fail, we recommend checking transaction history on Adyen to confirm if successful.

We are actively investigating and we will provide a further update as soon as possible.

Thank you for your patience and cooperation.

Kind regards DigiTech