SagePay Error Messages on Payments

We've now resolved the incident. Thanks for your patience.

Hi All,

We have had reports of this issue reoccurring. Please refer to the below steps to resolve the issue.

Please note you will need to close the application after carrying out the below steps.

1) Open up Hermes in Chrome. On your mouse, right-click and click 'Inspect' 2) A mini window will pop up called DevTools. At the top there are a number of links. Click on 'Application' 3) On the left-hand side under 'Storage' there is a Cookies dropdown. Click on the arrow next to 'Cookies' 4) Now right-click everything under Cookies and click 'Clear' 5) Fixed! You will need to close the application and log back in.

Regards

Hi,

It appears the issue is due to a corrupt SagePay cookie in the web browser. Retail Ops are composing a guide on how to clear this cookie so that you may continue to take payments.

Please look out for an email from Retail Ops.

Regards

Hi All,

We are aware of an issue when taking SagePay payments for orders. We are currently investigating this and will keep you updated.

Regards Aaron