We've now resolved the incident. Thanks for your patience.
Just an updated to say this is relating to the weekend issues and just for the 15% promotion
Further to the issue with the discounts, we are still investigating but if you have any issues with promotion can you email IT@cookfood.net detailing what happened with the product details if possible
The problem has been identified to an issue with Puddings on the promotions, Shopwave have been advised
Stores have reported that the promotions are working intermittently, this has been reported to Shopwave.
We believe there may be an issue, we're looking into it.
We've now resolved the incident. Thanks for your patience.
We have been informed that the issue affecting promotions has been resolved. Therefore, please inform us if you are continuing to experience problems.
Thank you. IT Team
Shopwave are still investigating the issue with discounts not applying to some baskets.
Please bear with us, we will update you as soon as we have further news about this being resolved.
Shopwave are still investigating the issue with discounts not applying to some baskets.
Please bear with us, we will update you as soon as we have further news about this being resolved.
Promotional discounts are still not always applying. Shopwave developers are still working on this issue but as yet have not given us an ETA when it will be fixed. Please bear with us, we will update you as soon as we have further news.
A number of stores have reported problems adding promotional discounts, both yesterday and today.
Shopwave have been notified and are investigating.
We’ll find your subscription and send you a link to login to manage your preferences.
We’ve found your existing subscription and have emailed you a secure link to manage your preferences.
We’ll use your email to save your preferences so you can update them later.
Subscribe to other services using the bell icon on the subscribe button on the status page.
You’ll no long receive any status updates from COOK Service Status, are you sure?
{{ error }}
We’ll no longer send you any status updates about COOK Service Status.