Shop printing delays

We've now resolved the incident. Thanks for your patience.

We've fixed the core issue, and are waiting for things to recover.

We have had reports over the last couple of days that shops are experiencing delays in printing PDFs. Apologies for the inconvenience. We are looking in to it now and will update you as soon as possible.

Digital and Technology Services

We've now resolved the incident. Thanks for your patience.

We've fixed the core issue, and are waiting for things to recover.

Please do let us know if you are still having issues with the PDF order printing.

We believe we have identified the main issue which is related to bandwidth across the estate and are trying to mitigate the root cause.

Due to technical difficulties with that we're also investigating with our provider about alternative solutions.

Apologies this is taking considerable time to resolve but please do bear with us.

Unfortunately we are receiving reports that the printing issue is still with us today. We are looking in to it and will update you as soon as possible.

Digital and Technology Service

We've now resolved the incident. Thanks for your patience.

Server is now running once more and shops reporting issue resolved. If you continue to have printing problems please report them to us.

At 11 am this morning the server you are logged into will be rebooted. Please can you log before this time.
We anticipate you will be able to log back in 10 mins later.

We have had reports this morning of shops unable to print (anything). Apologies for the inconvenience. We are looking in to it now and will update you as soon as possible.

Digital and Technology Services