Hermes/Extranet generating PDFs fails

Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

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Recovering

Apologies for the issues this morning, we're now getting PDFs generated again, please do advise if you're having more issues with this.

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Identified

We believe we have found the cause of the issue and are in the process of fixing it.

Will update once resolved or futher update available.

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Investigating

Please be aware that we currently are experiencing issues generating CC/HD PDFs out of Hermes & Extranet, we are currently investigating.

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Began at: