We've now resolved the incident. Thanks for your patience.
Please be aware that we are in the process of re-submitting failed transactions, this most likely will take until tomorrow.
Shopwave are still working on their systems but currently signs are positive that the worst symptoms have been resolved.
Apologies for the inconvenience.
Please be aware that this is still an outstanding issue, Shopwave will be working out of normal trading hours over the weekend to try and resolve this.
Please be aware that for the last few days due to Shopwave issues a number of Hermes/Extranet receipts and a small percentage of C&C/HD stock movements have not been uploaded to Shopwave.
We will be trying to resubmit these during today and until this is resolved. Shopwave are looking into this but currently there is not ETA.
It might be a good idea to hold off dealing with negative stock until this is resolved.
We’ll find your subscription and send you a link to login to manage your preferences.
We’ve found your existing subscription and have emailed you a secure link to manage your preferences.
We’ll use your email to save your preferences so you can update them later.
Subscribe to other services using the bell icon on the subscribe button on the status page.
You’ll no long receive any status updates from COOK Service Status, are you sure?
{{ error }}
We’ll no longer send you any status updates about COOK Service Status.