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    History
    1. COOK Service Status
    2. History

    June 2026

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    19 June 2026

    Resolved Ended: 12:52 BST - 19 June 2026

    Linked Sales / F&F

    Good afternoon, Linked Sales service which has knock on for gift cards etc. is very unhappy at the moment. The usual fix hasn't provided a resolution so we ...

    View notice →
    9 Days without incident

    09 June 2026

    Resolved Ended: 15:32 BST - 9 June 2026

    Drivers Workwave app not updating system

    Morning, We are aware of an issue affecting the Workwave app that delivery drivers are using. Currently when the driver marks an order as delivered, this inf...

    Retail
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    4 Days without incident

    04 June 2026

    Resolved Ended: 08:47 BST - 4 June 2026

    Delivery Routing Service down

    Good morning, Workwave is down so routing is currently not possible. We are trying to get more information from them and will update you when we know more. ...

    Retail
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    1 Days without incident

    02 June 2026

    Resolved Ended: 14:00 BST - 2 June 2026

    Performance Issues on Hermes/Linked Sales/Reporting

    We are aware of performance issues on main pages of Hermes, Linked Sales and report screens. This is a resource constraint we are working to resolve.

    Web Platform Retail
    View notice →

    Resolved Ended: 08:46 BST - 2 June 2026

    Routing shop deliveries

    Good afternoon, We have been made aware of an issue routing orders and are currently investigating. We'll update you as soon as possible. Thanks, Digitech Su...

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    May 2026

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