Customer registration / scanning existing cards

Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

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Investigating

Please be aware that during today we've been experiencing some intermittent issues with scanning customer / tribe cards. We're actively investigating this issue but have not found the root cause to date.

Unfortunately this issue might still be ongoing when tomorrow (Tuesday 01/10) the new gift cards launch. You might experience the same symptoms when scanning the new cards, please still report it with any possible detail to it@cookfood.net.

We'll update this notification as soon as any new information is available.

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Began at: