Resolved

We've now resolved the incident. Thanks for your patience.

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Recovering

Hello,

As hopefully you will have realised, the shop terminal server is now available again for connections. Its seems that the latest version of Chrome web browser was the culprit and an older version has now replaced it.

Thanks for your patience earlier and sorry for the inconvenience.

Kind regards, Digital and Technology Services.

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Updated

Good morning,

We have been made aware that the issues experienced yesterday on the shop terminal server have re-occurred and we are continuing to investigate.

We are really sorry for the inconvenience and will update you shortly.

Digital and Technology Services

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Investigating

Hello, we are currently experiencing an issue with the shops terminal server which is affecting everything running slow or freezing when remote logging onto it from the shops. We are investigating this and will send a further update soon. Apologies

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Began at:

Affected components
  • Retail
    • Routing
    • Reporting
    • Payments
    • Extranet