Outbound phone Calls

We've now resolved the incident. Thanks for your patience.

Update from our Account Manager at Vodat:

BT Wholesale have identified the issue to be call routing between their network and EE. EE are still investigating the reason for the calls being rejected. Vodat are looking at options to re-route calls via an alternate path. We are also escalating the issue within BT.

We are sorry to report that the issue with outbound calls to mobile phones has continued into today.
We will continue to update you when we know more. Digital and Technology Services

Vodat: “We know that you are all awaiting a response regarding the phone issues, which are still ongoing. I have requested an update from the project lead this morning, I can see that he has been in video calls and phone calls since the start of this working day, he is working very hard on this matter.

We hope to be able to provide more detail soon – but, for the meantime, be assured that we are working very hard to resolve these issues.

We apologise for the frustration this must be causing.”

Good morning,

Please be aware that Vodat are currently investigating an issue with Outbound phone calls. BT are also investigating.
We have already had a report from the Care Team of problems calling customers who are on mobiles. If you think you may be suffering from this issue, please let us know.

Kind regards, Digital and Technology Services