Resolved

Sagepay have now resolved their issue (see below). Any further Sagepay issues please report to it@cookfood.net.

"The issue has been resolved and transactions are processing as normal since 12:15. You will also be able to gain access to MySagePay.We have identified the cause and taken corrective to restore the service."

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Latest update from Sagepay;

"We continue to experience an issue where transactions are not processing successfully via the live payment gateway system and access to MySagePay is unavailable.

Our investigations are progressing and we will provide an update in one hour or sooner if we have a resolution."

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Investigating

Hello, Sagepay are currently experiencing an issue where transactions are not processing successfully via the live payment gateway. Their investigations are underway to establish the root cause and resolve the issue. This is also impacting access to MySagePay.

We will provide a further updates as we hear them from Sagepay.

Please accept our apologies for the disruption.

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Began at:

Affected components
  • Retail
    • Routing
    • Reporting
    • Payments
    • Extranet