We've now resolved the incident. Thanks for your patience.
The issue has been identified.
All new orders will process just fine but current orders stuck in processing will take some time to catch up, please do not do anything else regarding the existing orders.
Kind regards, Chris
Hi everyone,
There are currently various web issues that are affecting customers and potentially orders. This is being investigated and looked urgently.
Thank you for your patience and apologies for any inconvenience caused.
Kind regards, Chris
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