Hermes - Order Calendar and Order Receipts

Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

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Recovering

Hi All,

Most if not all orders should be available for you to receipt. There are a small number still in the queue to be processed and these should clear in the next few hours.

Please let us know if you have any issues.

Kind regards DigiTech

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Identified

Hi All,

We are experiencing some delays with order receipts and submitted orders showing on the order calendar. This is due to a backlog of jobs from another system.

The order screen will continue to work for submitting your orders, although you may not see the submitted order straight away. We are aware and working on it.

Kind regards DigiTech

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Began at:

Affected components
  • Retail
    • Routing
    • Reporting
    • Payments
    • Extranet