Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

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Investigating

Hey everyone,

We’ve put some extra monitoring in place to help track what’s going on when Linked Sales slows down or stops working. There haven’t been any direct changes yet, but this should give us a better idea of what’s causing the issue.

If you notice any problems, please give us a shout by emailing it@cookfood.net so we can dig into it further.

Thank you for your patience!

Kind regards, Chris (IT)

Avatar for
Investigating

Hi everyone,

We have noticed that Linked Sales has not been operating as expected over the past few days. While we have restarted the service and monitored its performance, it continues to experience instability.

Our team is actively investigating the root cause of this issue to ensure a stable resolution as soon as possible.

We sincerely apologize for any inconvenience this may be causing and appreciate your patience and understanding.

Best regards, Chris (IT)

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Began at:

Affected components
  • Retail
    • Routing
    • Reporting
    • Payments
    • Extranet