Payment Service Status Update

Good afternoon,

Following a hotfix earlier this afternoon, this issue is now confirmed as resolved. Retail Operations have contacted customers in the few cases that they have been charged more than once and failing subscription payment orders have been fixed.

Sorry for any anxiety caused and thank you for you patience.

Digitech Team

Hi,

We are currently investigating an issue where some payment attempts are appearing as failed at the point of sale within Hermes, despite the payments actually being processed successfully.

As a result, repeated retry attempts may lead to customers being charged multiple times. Please do not retry failed payment transactions multiple times while we investigate this issue.

If a payment appears to fail, we recommend checking transaction history on Adyen to confirm if successful.

We are actively investigating and we will provide a further update as soon as possible.

Thank you for your patience and cooperation.

Kind regards DigiTech