Apologies for the issue and confusion caused, we've again fixed the symptom, have located the root cause and discussed a workaround until a full fix can be found so the issue doesn't happen again.
Please be aware that this issue has reocurred and we're looking into it as a matter of urgency.
We've now resolved the incident. Thanks for your patience.
We have had a number of reports in the last few minutes of an error message when using the order screens on Hermes and Extranet. IT are investigating and will update you as soon as possible. Apologies for inconvenience caused.
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