We've now resolved the incident. Thanks for your patience.
We are aware that there is an issue with shops not receiving email notifications when customers edit orders. Please rest assured that you don’t need to let us or RetailOps know as it is being worked on and will be sorted ASAP.
As per information in the Focus: "please check your order statuses each day just to check that none have moved into Editing. We know that this is not ideal (...)"
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