Payment issues

We've now resolved the incident. Thanks for your patience.

Underlying issue has now been resolved. Order Statuses are being corrected now.

Orders placed more than once could lead to multiple orders, please cancel any duplicate orders.

Apologies for the inconvenience caused. DigiTech Team

Good afternoon,

A number of shops have reported orders are not going through properly, but are getting stuck in 'Pending Auth' and email confirmations are not coming through.

I have just learned that all orders with this status will go through but are just delayed. As soon as service is restored the orders will move to the correct status.

Thanks, Dan