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    History
    1. COOK Service Status
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    December 2023

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    21 December 2023

    Resolved Ended: 14:19 GMT - 21 December 2023

    Payment issues

    Good afternoon, A number of shops have reported orders are not going through properly, but are getting stuck in 'Pending Auth' and email confirmations are no...

    View notice →

    Resolved Ended: 14:18 GMT - 21 December 2023

    NetExtender / Mobile Connect issues

    We are aware of a network issue preventing some users from connecting to the Cook network via NetExtender. We are investigating the issue and will update you...

    View notice →
    1 Days without incident

    19 December 2023

    Resolved Ended: 10:22 GMT - 19 December 2023

    Cook phones not working

    Phones are down across the whole Cook estate. VCG are investigating with the provider of our phone system. We will update you as soon as possible. DigiTech

    View notice →

    18 December 2023

    Resolved Ended: 13:11 GMT - 18 December 2023

    Tillsheets not populating

    We are currently investigating a problem where tillsheets haven't populated this morning. We will send a further update as soon as we find more details. Rega...

    View notice →
    10 Days without incident

    07 December 2023

    Resolved Ended: 13:05 GMT - 7 December 2023

    Linked Sales Are Down

    Hi Everyone, As you may have noticed, Linked Sales is currently not working or being temperamental. We're investigating the issue as a matter of urgency. Th...

    View notice →
    February 2024
    November 2023

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