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    April 2025

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    23 April 2025

    Resolved Ended: 16:13 BST - 23 April 2025

    Tillsheets not populated

    Hello, it appears that the tillsheet download may have stopped earlier this morning. You don't need to report this. Any tillsheets that haven't fully popula...

    Retail
    View notice →
    14 Days without incident

    08 April 2025

    Resolved Ended: 17:10 BST - 8 April 2025

    Customer order emails suspended - please pay extra attention to Hermes / Extranet

    We are investigating an issue which has caused some customers to receive a very high number of emails concerning their order. Dev team have made the decision...

    Retail
    View notice →

    Resolved Ended: 16:47 BST - 8 April 2025

    Linked Sales / Gift Card issues

    Good afternoon, Many of your have reported Linked Sales issues this afternoon, where you may be be seeing the message "Rate Limits Exceeded" and unable to li...

    Retail
    View notice →

    Resolved Ended: 12:50 BST - 8 April 2025

    Linked Sales

    Hello, we are currently investigating an issue that is affecting Linked Sales, Gift Cards and promotions. We will send a further update as soon as we have fu...

    Retail
    View notice →
    May 2025
    March 2025

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