Resolved Ended: 10:22 GMT - 30 October 2017
Order appearing after cutoff time
Ongoing issue with orders appearing after the cutoff time. This is currently logged with RedSpa who are currently investigating.
Resolved Ended: 10:46 BST - 25 October 2017
Product availability extremely slow
We have reported this issue to Redspa and will update this notice as soon as possible.
Resolved Ended: 09:47 BST - 25 October 2017
HD Order paymement issue
It has been reported that the "Process Payment" button isn't working. A work-around is clicking on Details and clicking the "Take Payment & Book Order" b...
Resolved Ended: 14:36 BST - 24 October 2017
Shop orders not currently marked as Dispatched
Stores COOK orders’ are not currently being marked as dispatched on Hermes when orders have been marked dispatched at COOK Logistics. This error is currently...
Resolved Ended: 12:51 BST - 18 October 2017
Telephony Performance Issues
There is a small delay in calls making their way through to us. Vodat have been made aware and are investigating
Resolved Ended: 11:41 BST - 18 October 2017
General Connectivity Problems
We are currently looking into general connectivity issues with our ISP, who are currently experiencing a routing problem.
Resolved Ended: 08:50 BST - 18 October 2017
Telephone no. not valid error
We are experiencing an issue with new orders being created but not being accepted due to the telephone number. The workaround is to save the customer order n...
C&C payment issues
Stores are reporting Issues when trying to take payments. The error may be something like this; "Sorry, an error occurred: 5 - App Error: The remote name co...
Resolved Ended: 08:50 BST - 16 October 2017
Email Certificate Error
We were aware of certificate issues with emails which we have now resolved.
Resolved Ended: 11:48 BST - 14 October 2017
Payment Issue
We are aware of issues when taking payments. You may get a similar error message to this; "Sorry, an error occurred: 5 - App Error: The remote name could no...
Resolved Ended: 11:47 BST - 14 October 2017
Certificate Errors Extranet
We are aware of issues with our certificates and are currently investigating.
Resolved Ended: 11:39 BST - 13 October 2017
Resolved Ended: 16:48 BST - 12 October 2017
Hermes / Extranet issue - ‘Process Payment’ button doesn’t work
Workaround – Click on the orders Details and select “Take Payment & Book Order’ Issue has been reported to Redspa and updates will be posted here.
Resolved Ended: 08:06 BST - 11 October 2017
Customer order issues
We are aware of an issue affecting stores when they try to print delivery notes. Also, order confirmation emails are not being received. These issues has bee...
Resolved Ended: 09:49 BST - 9 October 2017
Stock order status
Due to internal system delay your order on Hermes/Extranet might not have been properly flagged as dispatched this morning. Sorry for the trouble, this shou...