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    1. COOK Service Status
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    July 2022

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    28 July 2022

    Resolved Ended: 14:07 BST - 28 July 2022

    Giftcards and Linked Sales

    Sorry, but we are experiencing issues with Gift Cards this morning. Shops have reported that on scanning the QR code they get a blank screen. Additionally,...

    View notice →
    8 Days without incident

    19 July 2022

    Resolved Ended: 16:58 BST - 19 July 2022

    Linked Sales 403 Forbidden Error

    Hi All, We are currently investigating the error message received on Shopwave when trying to use a gift card or linking a customer. For now you can continue ...

    View notice →

    18 July 2022

    Resolved Ended: 09:25 BST - 18 July 2022

    Shop order screen issue

    We have been made aware of an issue affecting some shops when they open todays order screen from the calendar. Investigating now - apologies for the inconven...

    Retail
    View notice →
    11 Days without incident

    06 July 2022

    Resolved Ended: 10:23 BST - 6 July 2022

    Stock Orders Receipt issue

    Please be aware that currently there's an issue with receipting orders on Hermes, we will update further as soon as possible.

    View notice →
    September 2022
    June 2022

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