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    History
    1. COOK Service Status
    2. History

    October 2018

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    22 October 2018

    Resolved Ended: 14:56 BST - 22 October 2018

    COOK Website is currently down

    Please note the COOK Website is currently down and is being investigated as a matter of urgency

    View notice →
    3 Days without incident

    18 October 2018

    Resolved Ended: 16:38 BST - 18 October 2018

    Shop Network Issues

    This morning many COOK shops have been affected by some work carried out by TalkTalk last night. Some shops have lost their network connection to their PDQ...

    View notice →
    1 Days without incident

    16 October 2018

    Resolved Ended: 09:58 BST - 16 October 2018

    Issues with Search in Hermes

    Please note the Dev team are aware of the Search box missing in customer order screen, this is being worked on. Also there is an issue with Order Confirmatio...

    View notice →

    15 October 2018

    Resolved Ended: 14:11 BST - 15 October 2018

    Network performance issues

    We are experiencing network performance issues that are external to us, it's is currently being investigated as a matter of urgency

    View notice →
    4 Days without incident

    10 October 2018

    Resolved Ended: 11:23 BST - 10 October 2018

    Discounts not working on EPOS

    Please note that there is an issue with discounts not applying - we have raised this with Shopwave to investigate as a matter of urgency.

    View notice →

    09 October 2018

    Resolved Ended: 10:37 BST - 9 October 2018

    Order Screen Loading Issue

    The issue regarding the Hermes Home Delivery and Click & Collect Order Screen not loading has now been resolved.

    View notice →
    November 2018
    September 2018

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