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    1. COOK Service Status
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    May 2018

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    22 May 2018

    Resolved Ended: 09:06 BST - 22 May 2018

    Hermes / Extranet performance issues

    A number of shops have reported issues with parts of the system timing out, which may affect placing customer orders. We are investigating and will update ...

    View notice →
    7 Days without incident

    14 May 2018

    Resolved Ended: 14:07 BST - 14 May 2018

    Promotions on iPad

    A number of stores have reported problems adding promotional discounts, both yesterday and today. Shopwave have been notified and are investigating.

    View notice →
    12 Days without incident

    01 May 2018

    Resolved Ended: 12:08 BST - 1 May 2018

    Till Sheet figures doubled

    Our Development Team are currently investigating an issue where till sheets are displaying with double transactions. We will send a further update as soon a...

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    Resolved Ended: 12:07 BST - 1 May 2018

    Hermes order substitutions

    A number of stores have reported that order substitutions are not working. This is being investigated and we'll update you as soon as possible.

    View notice →
    June 2018
    April 2018

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